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Customer Reviews

5/5

The staff at this agency is excellent!!! They are always so personable and...

The staff at this agency is excellent!!! They are always so personable and friendly on the phone and in the office. This is one business that I feel truly cares about me as an individual. Thank you all for your dedicated service and vast knowledge in the industry, you have been so very helpful to me! They also seem to have a way to save you money from any other company out there. HIGHLY RECOMMEND! :)
Stephanie Jansen
Stephanie J
5/5

I have been a customer with Joy Ins. for many years. The staff is always...

I have been a customer with Joy Ins. for many years. The staff is always professional and go out of their way to assist in any aspect of my vehicle, renter’s and motorcycle ins. Chris is a great guy and certainly brings “joy” to his clientele. I would be very remiss if I did not also mention Doris, who has been nothing short of phenomenal in her patience, expertise and service to me over the years. Thanks to you all. My highest and most heartfelt congratulations and recommendation!!
JS
Jay S
5/5

I understand how this insurance agency got their name as they are a joy to work...

I understand how this insurance agency got their name as they are a joy to work with! Karen Williams is our agent and is always there to answer questions and help with whatever we need.
ANNE SCHULMAN
ANNE S
5/5

This evaluation relates to the process of locating appropriate and affordable...

This evaluation relates to the process of locating appropriate and affordable insurance for our home and autos. Karen Williams was very thorough in defining our needs and she found an insurance package that we immediately accepted. We are looking forward to being insured through the Joy Insurance Agency.
Stuart Stiles
Stuart S
5/5

Chris worked with me on purchasing life insurance. From the very beginning, he...

Chris worked with me on purchasing life insurance. From the very beginning, he made sure that my family’s needs were being met, while finding me the best rate on insurance. I’m glad I went with Joy. Make sure to call them if you’re in the market for insurance. I know they’ll take care of you.
Joseph Amato
Joseph A
4/5

Chris personally called me to resolve my issues after I escalated my problem to...

Chris personally called me to resolve my issues after I escalated my problem to him. He also made sure to follow up repeatedly with his vendor to make sure that the issue was handled.
David Holm
David H
5/5

I have been with this company longer than I've been married to my wife, 14 plus...

I have been with this company longer than I’ve been married to my wife, 14 plus years. Mr. Joy and his team are very polite and professional. As a business owner my company requires more attention than a personal insurance account. They have always been very prompt and accommodating.
JT
Jason T
5/5

Someone always answers the phone and my agent asks about me, my family, my...

Someone always answers the phone and my agent asks about me, my family, my jobs. The Joy Agency is personal and that’s rare these days. I have already recommended them to coworkers and I have absolutely nothing one single issue with them. They are local, they are accessible, they are awesome!
DC
Dawn C
5/5

Very professional, friendly and accommodating. Staff has excellent customer...

Very professional, friendly and accommodating. Staff has excellent customer service skills; quick response to claims.
EC
ERICA C
5/5

Edited-- Sometimes there is miscommunication. I just got a call from the...

Edited– Sometimes there is miscommunication. I just got a call from the owner apologizing that no one got back to me. He stated that the agent stated he called but could not get me. I think this is very noble that they called to try to find out what happen to get this bad review. I am sorry we could not work together. To call and find out what happen and say sorry is really good customer service.
Nate Spence
Nate S
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